Company Information
Brand Name: Mellbree
Legal Business Name: Changzhou Zite Trading Co., Ltd.
Registered Business Address:
Room 201, Building 4, No. 218, Taishan Road, Xinbei District, Changzhou, Jiangsu 213000, China
Official Website: https://mellbree.shop
Customer Support Email: service@mellbree.shop
Mellbree is a registered trademark owned by Changzhou Zite Trading Co., Ltd.
Our online store serves customers in the United States. Orders are fulfilled and shipped domestically through our third-party fulfillment partners based in the United States.
Please note that our registered business address is not a product return address. For return instructions, contact our customer support team before sending any items.
We're Here to Help
Thank you for visiting Mellbree!
At Mellbree, we value every customer and are committed to providing helpful, reliable support throughout your shopping experience.
Whether you have questions about our bird and garden products, surfboard leashes, order status, shipping, returns, or general product information, our customer support team is here to assist you.
Get in Touch
Customer Support Email: service@mellbree.shop
Customer Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (Eastern Time, excluding U.S. public holidays)
Response Time: We aim to respond to customer inquiries within 1–2 business days.
For faster assistance with an existing order, please include your order number and a brief description of your inquiry.
How Can We Help?
Product Questions
Need more information about our birdbaths, birdbath accessories, surfboard leashes, or other products? Feel free to contact us before making a purchase.
Orders & Shipping
For questions regarding order confirmation, processing, tracking, or delivery, please email our support team with your order number.
Returns & Refunds
If you need assistance with a return, refund, or an issue with your order, please contact us. For eligibility, procedures, and applicable timelines, refer to our Return & Refund Policy.
General Inquiries
For other questions, feedback, or business-related inquiries, you can reach us by email.
Send Us a Message
You can also use the contact form below to send us a message directly.
Please provide your name, email address, and a brief description of your request. If your inquiry concerns an existing order, include your order number.
We appreciate your interest in Mellbree and look forward to assisting you.
Mellbree Customer Support Team