Terms of service

Last Updated: October 9, 2026

Welcome to Mellbree!

These Terms of Service ("Terms") govern your access to and use of our website, https://mellbree.shop, and your purchase of products offered through our online store.

This website is operated by Changzhou Zite Trading Co., Ltd., the legal business entity behind the Mellbree brand.

Throughout these Terms, "Mellbree," "we," "us," and "our" refer to Changzhou Zite Trading Co., Ltd.

By accessing our website or placing an order, you agree to these Terms and our applicable store policies. Please read them carefully before using our services.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

1. Business Information

Mellbree is an online retail brand offering bird and garden essentials, surfboard leashes, and water sports accessories.

Our store currently serves customers in the United States.

Brand Name: Mellbree

Legal Business Name: Changzhou Zite Trading Co., Ltd.

Registered Business Address:

Room 201, Building 4, No. 218, Taishan Road, Xinbei District, Changzhou, Jiangsu 213000, China

Customer Support Email: service@mellbree.shop

Official Website: https://mellbree.shop

Mellbree is a registered trademark owned by Changzhou Zite Trading Co., Ltd.

Our U.S. orders are fulfilled and shipped domestically through third-party fulfillment partners located in the United States.

Our registered business address in China is not a product return address. Please contact customer support for the appropriate U.S. return address before sending any item back.

2. Eligibility and Website Use

By using our website, you agree to use it for lawful purposes and to provide accurate information when placing an order.

You agree not to:

  • Use our website for fraudulent or unlawful activities.

  • Provide false or misleading billing, shipping, or contact information.

  • Interfere with the operation or security of our website.

  • Attempt to gain unauthorized access to our systems or services.

  • Copy, reproduce, or commercially exploit our website content without permission, except as permitted by applicable law.

We reserve the right to take reasonable action to protect our website, customers, and business against fraudulent or unlawful activity.

3. Products and Product Information

We strive to provide accurate and useful descriptions, specifications, photographs, and other information for the products offered on our website.

Our product collections include:

Bird & Garden Essentials

Birdbaths, birdbath accessories, copper discs, and other outdoor garden products.

Surf & Water Sports Accessories

Surfboard leashes, paddleboard accessories, and related recreational water sports products.

Product colors may appear slightly different depending on your display settings or lighting conditions.

Product specifications, available variations, and included accessories are described on the applicable product pages.

Please review all product details carefully before placing an order.

If you have questions about a product, contact us at service@mellbree.shop before purchasing.

4. Pricing and Payment

All product prices displayed on our website are listed in U.S. dollars (USD) unless otherwise stated.

The applicable product price, shipping charges, taxes, and total payable amount will be displayed during checkout before you confirm your purchase.

We strive to maintain accurate pricing information. If a product is listed with an incorrect price due to a genuine error, we may contact you to confirm whether you wish to proceed at the corrected price or cancel the order for a refund of any payment already collected.

Available payment methods are displayed at checkout.

We do not charge undisclosed fees. Any applicable taxes and shipping charges will be presented before order confirmation.

5. Orders and Order Acceptance

After placing an order, you will receive an order confirmation at the email address provided during checkout.

An order confirmation acknowledges receipt of your order but does not necessarily confirm that the order has been accepted for fulfillment.

Orders are subject to product availability, payment verification, and reasonable fraud-prevention checks.

If we cannot fulfill your order, we will notify you and issue a refund for any payment collected for the unavailable items.

We may contact you if additional information is required to process your order.

6. Shipping and Delivery

Mellbree currently ships to eligible addresses within the United States.

Orders are fulfilled through our third-party fulfillment partners based in the United States.

Our standard shipping arrangements are as follows:

Shipping Information Details
Order Processing Time 1–2 business days
Estimated Transit Time 4–5 business days
Estimated Total Delivery Time 5–7 business days
Orders Below $70.00 $5.00 standard shipping
Orders of $70.00 or More Free standard shipping

The free shipping threshold is based on the merchandise subtotal after applicable discounts and before taxes.

Business days generally exclude weekends and U.S. public holidays.

Delivery times are estimates and may be affected by carrier delays, weather conditions, holidays, or other circumstances beyond our reasonable control.

For more information, please review our Shipping Policy:

https://mellbree.shop/policies/shipping-policy

7. Returns and Refunds

We offer a 30-day return policy for eligible products.

Eligible return requests must be submitted within 30 calendar days after delivery.

For change-of-mind returns, customers are generally responsible for return shipping costs.

For verified defective, damaged, or incorrect products, Mellbree will cover reasonable return shipping costs or provide another appropriate resolution.

We do not charge restocking fees for eligible returns.

Approved refunds are issued to the original payment method within 5 business days after return inspection and approval. Additional bank or payment-provider processing time may apply.

Important Return Information:

All authorized returns are handled within the United States.

Customers must contact service@mellbree.shop before returning an item to receive the correct U.S. return address and return instructions.

Please do not send returned products to our registered company address in China.

For complete return eligibility, procedures, and refund details, please review our Return & Refund Policy:

https://mellbree.shop/policies/refund-policy

Nothing in this section limits remedies available under applicable consumer protection laws.

8. Order Cancellations and Changes

If you need to cancel an order or make changes to your shipping information, please contact us as soon as possible.

We will make reasonable efforts to accommodate changes before your order is processed or dispatched.

However, changes or cancellations may not be possible after an order has shipped.

If an order has already shipped, eligible products may be returned under our Return & Refund Policy.

9. Customer Information and Privacy

Your privacy is important to us.

When you place an order or contact our customer support team, we may collect information necessary to process your purchase, arrange delivery, communicate with you, and provide customer support.

Our website uses Shopify and applicable third-party service providers to support online transactions, payment processing, fulfillment, and related store operations.

For more information about how personal information is collected, used, and shared, please review our Privacy Policy:

https://mellbree.shop/policies/privacy-policy

10. Intellectual Property

The Mellbree brand name, trademarks, logos, website content, product descriptions, graphics, and other original materials displayed on our website are owned by or licensed to Changzhou Zite Trading Co., Ltd. or their respective rights holders.

These materials are protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially use our protected materials without prior authorization, except as permitted by law.

11. Third-Party Services

Our online store is powered by Shopify.

We may use third-party service providers for payment processing, order fulfillment, shipping, website operations, and other business functions.

These providers may have their own terms and privacy practices.

Although third parties may assist with providing these services, Mellbree remains responsible for fulfilling its obligations to customers under applicable law.

12. Website Availability and Errors

We make reasonable efforts to keep our website accurate, functional, and accessible.

Occasionally, the website may contain typographical errors, technical issues, or outdated information.

We may correct errors and update website content when necessary.

If an error materially affects an order, we will contact the affected customer and provide an appropriate resolution.

We do not guarantee that our website will always be uninterrupted or free from technical errors.

13. Product Use and Safety

Customers should follow the instructions, warnings, and intended uses provided with each product.

Certain products, including outdoor birdbath accessories and water sports equipment, may require appropriate installation, maintenance, inspection, or supervision.

Water sports activities involve inherent risks. Customers should use suitable equipment, follow applicable safety guidance, and consider environmental conditions and their own abilities.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or restricted.

14. Limitation of Liability

To the extent permitted by applicable law, Mellbree is not responsible for indirect or consequential losses arising from website interruptions, misuse of products, or events beyond our reasonable control.

This provision does not limit our responsibility for fulfilling orders, supplying products as described, providing legally required remedies, or honoring other obligations that cannot be excluded under applicable law.

15. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business operations, policies, services, or applicable legal requirements.

The latest version will be published on this page with an updated revision date.

Changes will not retroactively remove rights or remedies already available to customers under applicable law or agreed purchase terms.

16. Applicable Laws

These Terms are subject to applicable laws, including mandatory consumer protection requirements in jurisdictions where our customers reside.

Nothing in these Terms is intended to waive or restrict rights that consumers cannot legally waive.

If any provision is found to be unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

17. Contact Information

If you have any questions about these Terms of Service, our products, your order, or our store policies, please contact us.

Mellbree Customer Support

Email: service@mellbree.shop

Website: https://mellbree.shop

Legal Business Name: Changzhou Zite Trading Co., Ltd.

Registered Business Address:

Room 201, Building 4, No. 218, Taishan Road, Xinbei District, Changzhou, Jiangsu 213000, China

For returns, please contact our support team to obtain the correct U.S. return address. Do not ship returns to the registered business address in China.

Thank you for choosing Mellbree.