Refund policy

Last Updated: October 9, 2026

Thank you for shopping with Mellbree. We want you to feel confident when purchasing from our store. If you are not completely satisfied with your purchase, we are here to help.

Please review our return and refund policy below for information about return eligibility, return procedures, shipping costs, and refunds.

1. 30-Day Return Policy

We accept eligible returns within 30 calendar days of the delivery date.

To be eligible for a return:

  • The return request must be submitted within 30 days after delivery.

  • The item must be unused, in its original condition, and include all original accessories, components, and packaging.

  • Proof of purchase or an order number is required.

  • The return must be authorized by our customer support team before the item is shipped back.

If you would like to request a return, please contact us at service@mellbree.shop.

2. How to Request a Return

To initiate a return, please follow these steps:

Step 1: Contact Customer Support

Email service@mellbree.shop with your order number, the item you wish to return, and the reason for your return.

Step 2: Receive Return Instructions

Our customer support team will review your request and provide return instructions, including the correct U.S. return shipping address.

Step 3: Package Your Item

Carefully package the item with all applicable original accessories and components to help prevent damage during return shipping.

Step 4: Ship Your Return

Send your return to the authorized U.S. return address provided by our customer support team. We recommend using a trackable shipping service and keeping your shipping receipt.

Important: Do not send returns without prior authorization.

3. U.S. Returns Only – Important Return Address Information

All Mellbree returns are handled within the United States through our authorized U.S.-based return and fulfillment partners.

Our registered business address in China is used for company registration and business correspondence only. It is not a return shipping address.

Please note:

  • Contact service@mellbree.shop before returning any item.

  • Our team will provide the correct U.S. return address and return instructions.

  • Do not send returns to our registered company address in China.

  • Do not send items to the original shipping address unless our customer support team specifically instructs you to do so.

  • Unauthorized returns may experience processing delays or may be impossible to identify.

Customers are never required to ship authorized returns to China under this policy.

4. Return Shipping Costs

Returns Due to Personal Preference

For eligible returns due to a change of mind, an incorrect item selection, or other personal preferences, customers are responsible for return shipping costs.

The actual return shipping cost depends on the carrier, package weight, dimensions, and shipping destination.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us with your order number and photographs showing the issue.

For verified cases involving our error or a defective product, Mellbree will cover the reasonable return shipping costs or provide an appropriate alternative resolution.

Restocking Fees

Mellbree does not charge restocking fees for eligible returns.

5. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or different from what you ordered, please contact us at service@mellbree.shop as soon as possible.

Please include:

  • Your order number

  • A description of the problem

  • Clear photographs of the affected product and packaging, if available

Our team will review your request and help arrange an appropriate solution, such as a replacement, return, or refund.

Your rights under applicable consumer protection laws are not limited by this policy.

6. Refund Processing

Once we receive and inspect your returned item, we will notify you of the refund status.

If your return is approved, your refund will be issued to your original payment method within 5 business days after approval.

Your bank or payment provider may require additional time to post the refund to your account.

Refunds will include the amount paid for approved returned products. Original shipping charges are generally non-refundable for change-of-mind returns, unless otherwise required by law.

For verified defective products, incorrect items, or errors on our part, applicable original shipping charges will also be refunded.

7. Exchanges

If you would like a different product, size, or variation, please contact our customer support team.

Depending on availability, we may be able to assist with an exchange. Otherwise, you may return an eligible item under this policy and place a new order.

Please do not send items back for an exchange without contacting us first.

8. Non-Returnable Items

The following items are generally not eligible for change-of-mind returns:

  • Items returned more than 30 days after delivery

  • Products that have been used, altered, or damaged after delivery

  • Items missing essential components or accessories

  • Gift cards, if offered

These restrictions do not exclude remedies required under applicable consumer protection laws for defective, damaged, or incorrectly supplied products.

9. Cancellations

If you need to cancel an order, please contact us as soon as possible at service@mellbree.shop.

We will make reasonable efforts to accommodate cancellation requests before the order has been processed or shipped.

Once an order has shipped, it may no longer be possible to cancel it. However, eligible items may be returned in accordance with this policy after delivery.

10. Contact Information

If you have any questions about returns, refunds, exchanges, or order-related issues, please contact us.

Brand: Mellbree

Legal Business Name: Changzhou Zite Trading Co., Ltd.

Customer Support Email: service@mellbree.shop

Website: https://mellbree.shop

Registered Business Address:

Room 201, Building 4, No. 218, Taishan Road, Xinbei District, Changzhou, Jiangsu 213000, China

Please Note: The registered business address above is not a return address. All authorized product returns must be directed to the U.S. return address provided by our customer support team.

Thank you for choosing Mellbree. We appreciate your trust and look forward to assisting you.